Privacy Policy

ATD Property ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services or providing us with your personal information, you consent to the practices described in this policy.

We may collect and hold the following types of personal information:

Contact Information

• Full name
• Residential and postal address
• Email address
• Phone number

Business Entity Details

• Company or trust name
• ABN / ACN
• Business address and contact details
• Details of directors, trustees, or authorised representatives

Identity Documents

• Copies of passports, driver's licences, or other government-issued identification
• Medicare or other identity verification documents

We collect only the information that is necessary for our business functions and activities.

We collect personal information in a number of ways:

• Directly from you when you complete application forms, enquire about a property, or engage our services
• From third parties such as employers, referees, credit reporting bodies, or previous landlords (with your consent or where permitted by law)
• Through our website, email correspondence, or phone calls
• From publicly available sources where relevant

We collect and use your personal information to:

• Process rental applications and tenancy agreements
• Conduct identity verification and reference checks
• Communicate with you about properties and our services
• Manage ongoing tenancy and property management matters
• Comply with legal and regulatory obligations
• Conduct credit and background checks (where authorised)
• Send you relevant property listings or service updates (where you have opted in)

We may disclose your personal information to:

• Property owners and landlords (as required to facilitate transactions)
• Tradespeople and contractors for maintenance purposes
• Credit reporting bodies (in accordance with the Privacy Act)
• Government agencies or law enforcement bodies where required by law
• Our professional advisers (legal, accounting, insurance)
• Third-party service providers who assist us in operating our business, under confidentiality obligations

We do not sell your personal information to third parties.

We generally store and process your information within Australia. If we transfer personal information overseas, we will take reasonable steps to ensure the recipient handles it in a manner consistent with the APPs.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

• Secure electronic storage with access controls
• Password-protected systems
• Confidentiality obligations on staff and contractors
• Physical security for paper-based records

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

We use AI-powered tools and services to assist with certain business operations. This may involve your personal information being processed by or shared with AI systems. Specifically:

• We use AI tools specifically for drafting communications, summarising documents, and analysing information related to your tenancy or property enquiry – not for any other purpose
• Personal information such as your contact details, tenancy information, or correspondence may be processed by these tools in the course of our work
• AI tools we use may be operated by third-party providers (such as Anthropic, Microsoft, or similar). These providers may process data on our behalf and are subject to their own privacy and security obligations
• We take reasonable steps to ensure that any AI tools we use handle personal information securely and in accordance with applicable privacy laws
• We do not use AI to make fully automated decisions that have a legal or significant effect on you without human oversight

If you have concerns about the use of AI in relation to your personal information, please contact us using the details in Section 11.

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details in Section 11. We will respond within a reasonable timeframe and in accordance with the APPs. In some circumstances we may decline access where permitted by law, and if so, we will provide written reasons.

If you believe we have breached your privacy, you may lodge a complaint by contacting us in writing at the details below. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

For privacy-related enquiries, access requests, or complaints:

Email: dillon@atdproperty.com.au

We may update this Privacy Policy from time to time. The current version will always be available upon request. We encourage you to review it periodically.

This Privacy Policy is governed by the laws of Australia.